Facilitating a safe, controlled, and exclusively recreational gaming environment is a top priority. While participation for the vast majority of our users is purely entertainment, we are fully aware that risks exist. This policy outlines how we support you in maintaining control.
Strict age limit of 18 years and older
Participation on this platform is exclusively reserved for individuals who are legally of age (18+). It is strictly forbidden for minors to create an account. We conduct mandatory verifications during registration and prior to financial transactions to unequivocally establish the age of all our users.
Our principles for a safe environment
The services offered should be considered as leisure activity and absolutely not as a method to generate structural income or alleviate existing debts. We encourage all our users to determine a well-considered budget in advance and adhere to it strictly.
Available prevention tools
To enable you to manage your own limits, we have built in various configurations in the account menu.
Deposit and loss limits
You can very easily set a ceiling for the amount you can deposit or lose within a specific period (daily, weekly, or monthly). Once this limit is reached, the system prevents further transactions. Lowering a limit is immediately active; increasing it is subject to a cooling-off period.
Session limits and cooling-off periods
Do you sometimes lose track of time? Set a session limit so that you are automatically logged out after a predetermined duration. You can also use a time-out to freeze your account for a short period (such as a few days or weeks) for a short break.
Self-exclusion and closure
When the need arises for a more drastic measure, you can opt for full self-exclusion. This closes your profile for a significant, irreversible period and also stops all marketing communication. You can also always choose to permanently close your account via customer service.
Recognizing warning signs
It is wise to regularly evaluate your own behavior objectively. Signs that control is diminishing can include: playing with money intended for fixed expenses, lying to those around you about your time spent on the platform, or feeling the constant urge to immediately compensate for a previous loss.
Seeking help from professionals
We recommend seeking professional help when you suspect your gambling behavior is becoming problematic. There are various independent foundations and helplines active in Netherlands that specialize in providing anonymous, expert support and guidance.
Protecting minors on shared devices
If your equipment is accessible to young children or teenagers, you bear the responsibility to prevent them from accessing our services. Use password protection, do not leave your device unattended while logged in, and consider using special filter software to block specific websites.
Internal monitoring and training
Our support teams receive regular training to detect potential signs of problematic behavior in communication and account activity. Where possible and appropriate, they will proactively point out the available resources.
Adjustments to this policy
We will continue to evaluate and refine this document as needed. The latest version of the guidelines for a safe experience can always be found on this page.